Welcome to Telehealth Doctors! These Terms of Service (“Terms”) govern your access to and use of our online clinic services, available through our website (https://telehealthdoc.com.au/) or any other platform that we may use to provide our services. By using our services, you agree to be bound by these Terms.

If you have any questions or concerns about our services or these Terms, please contact us at info@telehealthdoc.com.au.


To use our services, you must be at least 18 years of age and reside in a jurisdiction where our services are legal and available. By using our services, you represent and warrant that you meet these eligibility requirements.


We provide online medical consultations and related services through our platform. Our services are provided by licensed healthcare providers who are authorized to provide medical services in the jurisdictions where our services are offered.

By using our services, you acknowledge that:

  • Our services are not a substitute for in-person medical care;
  • Our services are not appropriate for emergencies or urgent medical conditions;
  • Our services are not intended to replace your primary care physician or regular medical care;
  • Our services may not be available in all jurisdictions.

User Accounts

To use our services, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. You agree to notify us immediately if you become aware of any unauthorized use of your account.

Fees and Payment

We charge fees for our services, which will be clearly disclosed to you before you use our services. Payment for our services must be made in advance, and we will not provide our services until we have received payment.

Disclaimer of Warranties

Our services are provided “as is” and “as available.” We do not make any representations or warranties regarding the accuracy, reliability, or completeness of our services. We disclaim all warranties, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, we will not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of our services.


You agree to indemnify and hold us and our affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our services, your violation of these Terms, or your violation of any rights of another.

Governing Law

These Terms and your use of our services will be governed by and construed in accordance with the laws of Australia.

Dispute Resolution

If you have a dispute with us, we encourage you to contact us at info@telehealthdoc.com.au to try to resolve the dispute informally. If we are not able to resolve the dispute informally, any dispute arising out of or in connection with these Terms or your use of our services will be resolved through binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA).

Changes to these Terms

We may modify these Terms from time to time to reflect changes in our services or to comply with legal requirements. We will notify you of any material changes to these Terms by posting a notice on our website or by sending you an email.

Last Updated: 10 February 2023